How Can We Help Today?
Owned and operated by Nu Vitality Hub, we welcome every question about your wellness journey.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by an estimated transit time of 5 to 8 business days. Once your order ships, you will receive a tracking number via email so you can follow your delivery every step of the way.
How can I track my order?
As soon as your order is dispatched, we send a confirmation email with a tracking link. You can also log in to your account on our site to view your current order status and estimated delivery window.
What is your return policy?
We offer 30-Day Returns on our wellness products. If something is not the right fit for your home sanctuary, please review our Return Policy page for full details on how to start a return.
Can I exchange a product for a different model?
Exchanges are handled on a case-by-case basis. Contact our team with your order number, and we will walk you through the options available for your specific red light therapy panel, cold plunge tub, or infrared sauna.
How do I choose between a red light therapy panel and an infrared sauna?
Red light therapy panels are compact and designed to support targeted recovery sessions, while infrared saunas offer a full-body experience built for deep relaxation. Our team can help you decide which fits your space, routine, and wellness goals.
What kind of power setup do cold plunge tubs and infrared saunas require?
Requirements vary by model. Some infrared saunas use a standard household outlet, while others may need a dedicated circuit. Cold plunge tubs also differ depending on the cooling system. We recommend reviewing each product page for specifications or contacting us for guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Timely Responses
Our wellness team aims to reply to every inquiry within one business day.
Secure and Private
Your personal information is protected with industry-standard encryption at every step.
Quality You Can Trust
Every red light panel, cold plunge tub, and infrared sauna is carefully selected for lasting performance.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
